We understand that from time to time you may wish to return a product to us. To enable you to return products to us, in appropriate circumstances, we have created a 14-days returns policy. This policy does not affect your statutory rights (e.g. your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
Where you have no other legal right to return a product (and receive a refund or exchange), you are nonetheless entitled to return a product to us where: We receive the returned product within 14 days following the date of purchase of the product; the returned product is unused, in its original packaging with any seal, or shrink-wrap intact and with any hang tags / labels still attached, and otherwise in a condition enabling us to sell the product as new.
You comply with the returns procedure set out below; and none of the exclusions set out below apply.
3. RETURNS PROCEDURE
In order to take advantage of your rights under this returns policy, you must:
- Complete and Enclose the downloadable Returns Reason Form available from the website in your package to be returned.
- Use this downloadable returns label and secure on the outside of your package to be returned.
Products returned under this policy must be sent by recorded delivery to:
Touchdown Sports Limited
The Weston Centre
You will be responsible for paying postage costs associated with returns under this policy.
We will not be held responsible for any items that go missing in the post due to a non recorded delivery option being used.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
The following kinds of products may not be returned under this policy:
- any product made to your specification
- any product made to order
- gift vouchers
We will send you a full refund for any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges but excluding the costs of returning the product to us.
We can only refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event within 30 days of the day we received your returned product.
6. IMPROPER RETURNS
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product) we will not refund or exchange the product.
We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.